FAQ's
Your Questions, Answered.
Hello, how can we help?
Find answers to commonly asked questions.
Does Lowe deliver equipment?
Yes - Lowe delivers all equipment. Delivery charges are dependent on location and equipment quantity. Please contact the sales team to check your delivery charge.
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Does Lowe install equipment?
Yes - whether it’s for an exhibition, event, retail or Rental+, the Lowe experts will install your equipment and have you up and running to the required deadline.
Gas equipment installations are managed separately from the above and require a more specialised service therefore please speak to your Lowe Representative to agree course of action.
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What do I do if my equipment stops working?
Please contact our emergency cover service line.
Or use our service request link: Service Link
Can I buy equipment from Lowe?
Yes – Lowe have a selection of new and ex-rental equipment available for purchase. Please take a look at the equipment sales section or call a member of the sales team.
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How far in advance do I need to organise rental?
For exhibitions and events Lowe usually accept equipment orders up to 2 weeks before the event, however this is dependent on availability and it is recommended to get your order placed at least a month in advance. For retail and general rental enquiries Lowe can react and deliver on the same day, again depending on availability and the location of the request.
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How does payment work?
Lowe accept all major credit cards and payment forms.
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Is payment secure?
Yes – Lowe have up to date SSL security for payments.
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How can I find out the price of renting a piece of equipment?
Please contact a member of the Lowe sales team for information on pricing.
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If the product I want isn’t on the website can Lowe source it for me?
Lowe has one of the world’s largest refrigeration supplier networks. If you can’t find a particular piece of equipment on the website, the chances are we can source it for you. Please contact the team with your sourcing enquiry.
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